Even though we are In a recession, there are still jobs in the front-line. Jobs in which you face the customers and provide a service for them still exists. Bank tellers, customer support, front counter staff, call centres, tele-marketing and sales staff are some examples.
These are jobs that needs a personal touch, where every situation is different. It cannot be automated like an assembly line in a production factory.
People buy because they have a “want” rather than a need. This is rather surprising as you would have thought that we are all logical and rationale beings. Yet very often, we buy because of emotion. We buy because we feel good, we feel we deserve a small celebration when we have achieved a desired result or it felt like the right thing to do at that moment. This applies to men as well as to women.
Shops and companies will always need sales staff. In recession, it is more important to have good sales staff as people may need a bit more persuasion before they buy. Sales staff can decide which benefits are relevant to the person after asking a few questions and close the sale quickly.
Customers like to be shown how a product works rather than go home and read the thick user manual. They may have questions on certain aspects of the product and will come back to the person who sold it to them.
Customers may have some small complaints that a customer services staff can easily solve. Then the company has a satisfied customer who will probably buy other products from the same sales staff. Otherwise, people will ask for a refund.
Front line staff bring in the money or keep the money within the company. Office based staff, whether in mid-office or back office are only overheads. Hence they are more at risk of being retrenched as they do not contribute to profits. In a recession, there is less sales and therefore less need for high efficiency in the processing.
Please contact me if you want to join our Work and Study Program in the services industry. In my previous post you know that Singapore is doing many things to attact tourists, including hosting major sports events.
Saturday, December 13, 2008
Friday, December 5, 2008
World class races on land, in the sea and in the air
Singapore is already in the calender of the Formula 1 racing cars and in the Volvo Ocean Race. To enhance its tourist attraction, Singapore will be part of the MotoGP World Championship – the motor bike racing event.
Unlike the street circuit for F1 cars, the motor bike race will be held on a permanent track, scheduled for completion in late 2011. The race may be held as early as 2012. Each rider will be accompanied by their mechanics and pit crew. The motor bike race is expected to generate tourism dollars that will be on a similar scale to that of the car race.
Having put itself on the map in world-class races on land and in the sea, Singapore is negotiating to be part of the Red Bull Air Race. As 4 rookies will be added, it is likely that there will be more than 12 pilots for 2009, The organisers want to have new race locations so Singapore is bidding to be one. 8 cities were on the 2008 calender.
This is an obstacle course in the air. Pilots pit their precision skills as they race through the low level race track made of air pylons in their single propeller engines. Unlike the road races, this air obstacle race is a knock out competition. It should be fun to watch these air duels as the pilots need to win each round and we can witness different race strategies in a single day.
Another difference from the land and sea races is that we can see the whole race from one spot. We can only see a portion of the land and sea races. Hosting this will attract a different segment of the racing spectators to Singapore as tourists.
Unlike the street circuit for F1 cars, the motor bike race will be held on a permanent track, scheduled for completion in late 2011. The race may be held as early as 2012. Each rider will be accompanied by their mechanics and pit crew. The motor bike race is expected to generate tourism dollars that will be on a similar scale to that of the car race.
Having put itself on the map in world-class races on land and in the sea, Singapore is negotiating to be part of the Red Bull Air Race. As 4 rookies will be added, it is likely that there will be more than 12 pilots for 2009, The organisers want to have new race locations so Singapore is bidding to be one. 8 cities were on the 2008 calender.
This is an obstacle course in the air. Pilots pit their precision skills as they race through the low level race track made of air pylons in their single propeller engines. Unlike the road races, this air obstacle race is a knock out competition. It should be fun to watch these air duels as the pilots need to win each round and we can witness different race strategies in a single day.
Another difference from the land and sea races is that we can see the whole race from one spot. We can only see a portion of the land and sea races. Hosting this will attract a different segment of the racing spectators to Singapore as tourists.
Friday, November 28, 2008
40% of Singaporeans marry foreigners
In 2007, 20,755 Singaporeans married, 8,086 to non-citizens – 6,200 non-citizen wives and 1,886 non-citizen husbands. Almost 90% of non-citizen spouses were from Asia.
The cosmopolitan nature of Singapore increases every year. The numbers in previous years- 8,406 (2005) and 8,161 (2006) - Sunday Times Oct 12, 2008.
Singapore Flyer sponsored a ride on the Flyer and a boat trip for 50 Indians and Bangladeshis who celebrated Deepavali. On board the Flyer, visitors can tune in to the radio guide for a concise history of Singapore and trivia on the Marina Bay Sands Integrated Resort (IR) that is under construction - TODAY Oct 8, 2008.
You can join the Tourism and Hospitality industry in Singapore. Genting Resorts World at Sentosa is the other IR under construction in Singapore. 60,000 jobs will be available in Singapore. 20,000 of these will be at the IRs itself.
If you want to Work and Study in Singapore and get a Diploma/Advanced Diploma, send an email to jonathan.chan@harrietgroup.com
You get paid while you are studying for your Diploma/Advanced Diploma
The cosmopolitan nature of Singapore increases every year. The numbers in previous years- 8,406 (2005) and 8,161 (2006) - Sunday Times Oct 12, 2008.
Singapore Flyer sponsored a ride on the Flyer and a boat trip for 50 Indians and Bangladeshis who celebrated Deepavali. On board the Flyer, visitors can tune in to the radio guide for a concise history of Singapore and trivia on the Marina Bay Sands Integrated Resort (IR) that is under construction - TODAY Oct 8, 2008.
You can join the Tourism and Hospitality industry in Singapore. Genting Resorts World at Sentosa is the other IR under construction in Singapore. 60,000 jobs will be available in Singapore. 20,000 of these will be at the IRs itself.
If you want to Work and Study in Singapore and get a Diploma/Advanced Diploma, send an email to jonathan.chan@harrietgroup.com
You get paid while you are studying for your Diploma/Advanced Diploma
Singapore welcomes foreign talent
Singapore has leapt to "developed country" status in just one generation. This is a country with a population of only 4.5 million with around 1 million foreigners. There are many Multi-National Companies in Singapore and some of these companies have their regional headquaters in Singapore. There is a significant number of expatriate staff of these Multi-National Companies in town.
Singapore is a pragmatic society. There is already about 1 million foreigners in Singapore. Singapore wants to have a population of 6.5 million, an increase of 2 million people. A significant portion of this will be foreigners as the birthrate in Singapore is about 1.2.
You can be one of the foreign talents whom Singapore welcomes. There is an acute shortage of skilled staff in the Tourism and Hospitality industry in Singapore. With a Work and Study program, you can get a job immediately while you study to get a Diploma or Advanced Diploma awarded by the Association of Business Executives.
For more information, send an email to jonathan.chan@harrietgroup.com.
Singapore is a pragmatic society. There is already about 1 million foreigners in Singapore. Singapore wants to have a population of 6.5 million, an increase of 2 million people. A significant portion of this will be foreigners as the birthrate in Singapore is about 1.2.
You can be one of the foreign talents whom Singapore welcomes. There is an acute shortage of skilled staff in the Tourism and Hospitality industry in Singapore. With a Work and Study program, you can get a job immediately while you study to get a Diploma or Advanced Diploma awarded by the Association of Business Executives.
For more information, send an email to jonathan.chan@harrietgroup.com.
Monday, November 10, 2008
FREE group coaching session
A life coach at the Warrior Camp gives FREE group coaching sessions over the telephone. You do not have to travel (time, expense) nor dress up (no one can see you in your home attire) to join. Just dial in.
Louisa's target audience is the singles - single dad, married dad (who has his turn at looking after the children), mothers who balances a career and home. I guess she means YOU are alone when you have quality time with your loved ones - children presumably. What do you do well that you can share with others, what do you really like to know how others are doing successfully, how you can and should be different from your spouse when you spend time with the children.
Louisa has some recorded coaching sessions that you can listen to, for FREE. Why not check it out and then participate in one of the live sessions - if you want to talk to somebody, it makes sense to talk to and listen to someone who focuses on
Louisa's target audience is the singles - single dad, married dad (who has his turn at looking after the children), mothers who balances a career and home. I guess she means YOU are alone when you have quality time with your loved ones - children presumably. What do you do well that you can share with others, what do you really like to know how others are doing successfully, how you can and should be different from your spouse when you spend time with the children.
Louisa has some recorded coaching sessions that you can listen to, for FREE. Why not check it out and then participate in one of the live sessions - if you want to talk to somebody, it makes sense to talk to and listen to someone who focuses on
- stress mangement
- time mangement
- emotion management
- wellnes and health mangement
- dating and relationships
- finance management
- work life balance
visit http://www.abundantlivescoaching.com/ or http://abundantlivestraining.wordpress.com/[3:26:35 PM] Jonathan Chan says:
Monday, November 3, 2008
Warriors act FAST to stay alive, what about you?
I was away for 4 and a half days of training, entitled Enlightened Warrior Training Camp in Kuala Rompin, Pahang, Malaysia. A warrior fights because he has no other choice; if he does not fight he will lose his life, his loved ones will be enslaved and his hard-earned possessions will be taken away. A warrior may never have to fight a battle - he may live through peaceful times. In troubled times, a warrior have may to fight in many battles, maybe many wars too. In a battle, warriors have to ACT fast to stay alive.
On my return, the newspapers are FULL of news of possible global recession, AIA in Singapore is retrenching staff, the government warns of recession into next year, of more retrenchment and there are numerous articles of comparision to the GREAT DEPRESSION 80 years ago. The near future can be very difficult for those who are just entering the job market as well as for those whose job is not safe if retrenchment occurs. You will literally have to fight to get a job.
You choose to prepare for the battle ahead in many ways. One way is to get a job NOW as our program is a Work and Study Program - we will place you in a job while you study part-time, so you will be have a job for 2 years unless you do something really stupid to get yourself fired. Act now or be left behind - less jobs will be created and many will lose their jobs; these people will compete for any and all available jobs. We still have job openings so take them or others will.
You are warmly invited to the briefings on our Work and Study program in Singapore. Send an email with your name and mobile phone number to
jonathan.chan@harrietgroup.com or send an sms with your name and mobile phone number to 9476 2545. We will send you the address and give you directions.
Briefing dates and times in SINGAPORE:
On my return, the newspapers are FULL of news of possible global recession, AIA in Singapore is retrenching staff, the government warns of recession into next year, of more retrenchment and there are numerous articles of comparision to the GREAT DEPRESSION 80 years ago. The near future can be very difficult for those who are just entering the job market as well as for those whose job is not safe if retrenchment occurs. You will literally have to fight to get a job.
You choose to prepare for the battle ahead in many ways. One way is to get a job NOW as our program is a Work and Study Program - we will place you in a job while you study part-time, so you will be have a job for 2 years unless you do something really stupid to get yourself fired. Act now or be left behind - less jobs will be created and many will lose their jobs; these people will compete for any and all available jobs. We still have job openings so take them or others will.
You are warmly invited to the briefings on our Work and Study program in Singapore. Send an email with your name and mobile phone number to
jonathan.chan@harrietgroup.com or send an sms with your name and mobile phone number to 9476 2545. We will send you the address and give you directions.
Briefing dates and times in SINGAPORE:
- Tues 4 November at 7pm
- Wed 5 November at 2 pm
- Sat 15 November at 2pm
Briefing in Kuala Lumpur, Malaysia
- Sat 8 November at 2.30pm
- Sun 16 November at 2.30pm
Sunday, October 19, 2008
Marina IR hires Singapore citizens & PRs
The Marina Bay Sands (MBS) Integrated Resort starts its hiring today Oct 20, focussing on rank-and-file operations staff eg waiters, technicians, housekeepers, security guards and cleaners. The General Manager George Tanasijevich said they will hire "as many Singaporeans as possible" as this is MBS' most important commitment to Singapore.
This hiring blitz is aimed at people without experience in the Tourism and service industry. 10,000 workers at all levels will be hired at the end of 2009 when it opens. Marina Bay Sands is partnering the Singapore Workforce Development Agency (WDA) and the National Trade Union Congress' Employment and Employability Institute (e2i) to prepare new hires for jobs in this field. Another daily, TODAY, reports that hiring includes back-to-work mums, low-wage earners, retirees, the retrenched and jobless. For more information, visit career.marinabaysands.com or call 6586 7700 (9am - 6pm) by Nov 5.
WDA Director (Tourism) Teo Sio Hoon states that the tourism industry is expected to generate 60,000 jobs by 2010. If you want to be in this industry BUT want to work in better quality jobs compare to the posts mentioned, one way is to get a Diploma/Advanced Diploma in Travel Tourism and Hospitality awarded by the Association of Business Executives. We have a Work and Study Program so that you get 2 years working experience when you graduate from the 2-year programme.
We have briefings on the Work and Study Programme :
This hiring blitz is aimed at people without experience in the Tourism and service industry. 10,000 workers at all levels will be hired at the end of 2009 when it opens. Marina Bay Sands is partnering the Singapore Workforce Development Agency (WDA) and the National Trade Union Congress' Employment and Employability Institute (e2i) to prepare new hires for jobs in this field. Another daily, TODAY, reports that hiring includes back-to-work mums, low-wage earners, retirees, the retrenched and jobless. For more information, visit career.marinabaysands.com or call 6586 7700 (9am - 6pm) by Nov 5.
WDA Director (Tourism) Teo Sio Hoon states that the tourism industry is expected to generate 60,000 jobs by 2010. If you want to be in this industry BUT want to work in better quality jobs compare to the posts mentioned, one way is to get a Diploma/Advanced Diploma in Travel Tourism and Hospitality awarded by the Association of Business Executives. We have a Work and Study Program so that you get 2 years working experience when you graduate from the 2-year programme.
We have briefings on the Work and Study Programme :
- Tues Oct 21 @ 7pm
- Thur Oct 23 @ 2.30pm and
- Sat Oct 25 @ 2pm
To register please send an email with your name and mobile number to
jonathan.chan@harrietgroup.com or sms me at 9476 2545 for more details.
Saturday, October 18, 2008
Outing to Genting Resorts
Work and Study is F U N.
The private school had an overseas trip to the Genting Resort, Malaysia. Cu
stomer Service is all about implementation; not concepts. A field visit to a casino resort was arranged to make classroom principles come alive.
There were group activities (above left) for students in different courses to get to know each other. As many students are in the Tourism course, the group activities were held in the entertainment centre. The mood is protrayed by one of the student organisers (above right). The students were rewarded for their hard work with their employers and the effort they put in their studies.
The private school had an overseas trip to the Genting Resort, Malaysia. Cu
stomer Service is all about implementation; not concepts. A field visit to a casino resort was arranged to make classroom principles come alive.
There were group activities (above left) for students in different courses to get to know each other. As many students are in the Tourism course, the group activities were held in the entertainment centre. The mood is protrayed by one of the student organisers (above right). The students were rewarded for their hard work with their employers and the effort they put in their studies.
Grouped in teams (above), students put their minds to work at the casino Entertainment Centre.
The organising committee is shown on the left. An Executive Director gives away the prize to the best team (below). Why do winners always smile? Our Work and Study graduates will probably smile after the job interview as they gain R E L E V A N T practical experience D U R I N G their study.
The organising committee is shown on the left. An Executive Director gives away the prize to the best team (below). Why do winners always smile? Our Work and Study graduates will probably smile after the job interview as they gain R E L E V A N T practical experience D U R I N G their study.
Friday, October 17, 2008
Association of Business Executives
Association of Business Executives (ABE) courses
Earn a good salary while you study part-time for the Certificate, Diploma and Advanced Diploma for "Travel Tourism & Hospitality" and "Business Management" from the ABE. You can work in Singapore (5-day-a-week) while you study in Singapore one full day a week with us. Non-residents must have a degree from a University/Polytechnic recognised by Singapore. Residents and Malaysians need at least "N" levels or SPM. You can also study full-time. Its your choice.
The Association of Business Executives (ABE) is an International Examining Body and provider of business and management qualifications, leading onto Degree and Masters routes. ABE has 'Awarding Body' status in the United Kingdom and is also recognised in many other countries worldwide. The ABE (http://www.abeuk.com/) was formed in the UK 1973 and has a 34-year track record.
Earn a good salary while you study part-time for the Certificate, Diploma and Advanced Diploma for "Travel Tourism & Hospitality" and "Business Management" from the ABE. You can work in Singapore (5-day-a-week) while you study in Singapore one full day a week with us. Non-residents must have a degree from a University/Polytechnic recognised by Singapore. Residents and Malaysians need at least "N" levels or SPM. You can also study full-time. Its your choice.
The Association of Business Executives (ABE) is an International Examining Body and provider of business and management qualifications, leading onto Degree and Masters routes. ABE has 'Awarding Body' status in the United Kingdom and is also recognised in many other countries worldwide. The ABE (http://www.abeuk.com/) was formed in the UK 1973 and has a 34-year track record.
This photo was taken on January 10, 2008 in the private school. Lyndon Jones (in white jacket) the president of the ABE, visited the private school in January and April 2008. Mr Jones spoke to a group of our students and staff. To show his affiliation, he will visit this private school again in January 2009. Our Work & Study Programs gives our graduates a tertiary academic qualification from the ABE.
Tuesday, October 14, 2008
Nursing Induction Program
Nurses are in short supply in Singapore. Nurses who were registered in their own countries can work as a State Registered Nurse in Singapore after completing a Nursing Induction Program that is accredited by the Singapore Nursing Board.
Nurses who are State Registered Nurses (SRN) in their own countries but who work as a State Enrolled Nurse (SEN) or a Nursing Aide in Singapore can convert to work as a State Registered Nurse in Singapore after completing the Nursing Induction Program. These skilled professionals can then practice in Singapore at the level at which they have been trained for, and patients will benefit from a larger pool of SRNs while the SEN posts can be relatively easier to fill.
If you want to work as a SRN in Singapore or want to convert from an SEN role to an SRN role after passing the examination of the Singapore Nursing Board, please send an email to jonathan.chan@harrietgroup.com
Nurses who are State Registered Nurses (SRN) in their own countries but who work as a State Enrolled Nurse (SEN) or a Nursing Aide in Singapore can convert to work as a State Registered Nurse in Singapore after completing the Nursing Induction Program. These skilled professionals can then practice in Singapore at the level at which they have been trained for, and patients will benefit from a larger pool of SRNs while the SEN posts can be relatively easier to fill.
If you want to work as a SRN in Singapore or want to convert from an SEN role to an SRN role after passing the examination of the Singapore Nursing Board, please send an email to jonathan.chan@harrietgroup.com
Monday, October 13, 2008
2 Integrated Resorts boosts the Travel Tourism and Hospitality
The Travel Tourism and Hospitality (TTH) course offered by the Association of Business Executives (ABE) is a very relevant and practical course in Asia as 2 Integrated resorts will open in Singapore - The Las Vegas Sands consortium won the first government concession to develop a casino resort in downtown Singapore, due to open in 2009. It will have 2,500 hotel rooms and 1.2 million sq. ft. of convention space at a price tag of $3.6 billion.
The Genting consortium won the second government concession to develop a casino resort on the Sentosa Island and is due to open in 2010. These 2 Integrated Resorts will create 60,000 new jobs in Singapore. The TTH industry is a sunrise industry where many opportunities will be created for promotion.
Simgapore's tourism industry is very important to its economy. The inaugural night F1 race was held in Singapore on September 28, 2008. The Singapore Flyer was operational earlier this year. Singapore is also the regional hub for the MICE (meetings, incentives, conventions and exhibitions) industry - Singapore was the venue for the voting to host the 2012 Olympics. Singapore will host the Youth Olympics in 2010. In a survey conducted among students, Singapore is the 1st choice in the Association of South East Asian Nations (ASEAN) for holidays (35% of the votes) AND the 1st choice for work (54% of the votes) as reported in the Straits Times, April 30, 2008.
Students on the Work and Study program will have 2 years' of customer service experience when they graduate with a Diploma or Advanced Diploma from the ABE. This puts them at an advantageous situation compared to Polytechnic student with 6-month internships.
The Genting consortium won the second government concession to develop a casino resort on the Sentosa Island and is due to open in 2010. These 2 Integrated Resorts will create 60,000 new jobs in Singapore. The TTH industry is a sunrise industry where many opportunities will be created for promotion.
Simgapore's tourism industry is very important to its economy. The inaugural night F1 race was held in Singapore on September 28, 2008. The Singapore Flyer was operational earlier this year. Singapore is also the regional hub for the MICE (meetings, incentives, conventions and exhibitions) industry - Singapore was the venue for the voting to host the 2012 Olympics. Singapore will host the Youth Olympics in 2010. In a survey conducted among students, Singapore is the 1st choice in the Association of South East Asian Nations (ASEAN) for holidays (35% of the votes) AND the 1st choice for work (54% of the votes) as reported in the Straits Times, April 30, 2008.
Students on the Work and Study program will have 2 years' of customer service experience when they graduate with a Diploma or Advanced Diploma from the ABE. This puts them at an advantageous situation compared to Polytechnic student with 6-month internships.
Work and Study in Singapore
Work & Study Program
The Work & Study program is a unique program in which students are placed in a full-time job and study one day a week. In this 2-year period, a student can earn up to S$40,200 while the course fees is about half that amount. Students may be eligible for a study loan from financial institutions that the private school has arrangements with.
The private school is registered with the Singapore Ministry of Education. Its subsidiary is a Licensed Employment Agency that is registered by the Ministry of Manpower, Singapore and will place all students in this program with full-time employers (terms and conditions apply).
Work and Study courses in high demand :
- Travel, Tourism and Hospitality (ABE)
- Business Management (ABE)
- Nursing Induction program, accredited by the Singapore Nursing Board - foreign registered nurses can work as State Registered Nurses in Singapore
The Association of Business Executives (ABE) was formed in 1973 and has a 34-year track record. The qualifications are recognised around the world - from the Qualifications and Curriculum Authority (QCA) in the UK, to Ministries of Education and Employers in 13 countries and by 60 Universities.
We offer the Certificate, Diploma and Advanced Diploma for the "Travel Tourism and Hospitality" and "Business Management" ABE courses.
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